Service Management

Kogo, a provider of professional business IT support to SMEs, has implemented Opera 3 accounting and business software solution. Using all applications within Opera 3, including Financials; Payroll & HR; Document Management; Supply Chain Management; Business Intelligence; CRM and Service & Helpdesk Management, Kogo anticipates substantial productivity benefits through using just one integrated solution, as well as greater opportunities to drive business growth.

Mapping the route for economic recovery with Business Intelligence. In this white paper, Stuart Anderson, Sales & Marketing Director looks at the role and prevalance of BI in SMEs.

Stuart Anderson, Director, Sales and Marketing at Pegasus Software explores the growing need for CRM amongst SMEs, and looks at how Financial Directors can utilise CRM to encourage customer retention, maximise customer profitability and support business growth

TeleWare has announced an increase in the number of countries supporting the CAMEL standard, increasing the company’s ability to record mobile phone calls while users are outside of the UK.

During the 2012 Olympics it is expected that many roads in London will be closed to all but emergency vehicles, public transport and official Olympic vehicles from 0600 to 1900 - or even later - creating a major logistical challenge.

A survey of transport and logistics professionals has revealed that the industry is pioneering the adoption of mapping technology, with nearly two thirds (63%) of companies in this sector already using tools to present and analyse geographical information.

Wheatley Associates has announced that Leicester City Council has chosen its GRASP mobile workforce scheduling and TODAY mobile communications software to efficiently automate the work scheduling processes for its skilled mobile workforce, managing work allocation on a real-time basis for the first time.

Europe’s only dedicated event for the field service management community. Register free of charge now!

TOA Technologies has released its annual “Cost of Waiting” report, evaluating the economic impact of waiting for in-home services among businesses and consumers.

Solarvista’s Service Management Solution has brought about a number of positive changes to The Hands Free Company in a very short space of time since its implementation.

Cognito conducted a nationwide survey to understand the effect of rising customer expectations and demanding service level agreements.

This new guide includes a 10-point checklist to ensure you’re well prepared for the worst the weather can do, as well as offer a variety of hints & tips to increase your resilience and ensure you keep your business engine running this winter!

Stacie Ackland is an Engineer working for heateam, the service division of BDR Thermea. She has been with the company for 6 and a half years and works in and around the Leicester area.

Google are taking their famous 'Streetview' cameras to shoot navigable interiors. The benefits of such a tool to engineers travelling to different sites are huge.

As the leading, award-winning, trade-only distributor for many of the world's biggest brands in audio-visual, print, barcode, digital imaging and consumer electronics, Midwich has high standards.

DSV Road Ltd has invested in technology that will enable the global transport and logistics operator to reduce fuel consumption, extend equipment life and cut carbon emissions.

Motorola Solutions, Inc. announced today its third-quarter 2011 results highlighted by sales of $2.1 billion, up 10 percent from the third quarter of 2010 and driven by solid demand in all regions across both its Government and Enterprise segments.

Trimble is calling for companies to prepare now to minimise the anticipated disruption to London's roads on the first day of the working week after the opening ceremony of the Olympic Games.

DHL to focus on streamlining costs and improving efficiency, while delivering over eight million books per year.

This whitepaper provides a 'best practice' guide on how to get the most from defining and achieving your selected service management KPIs.